Returns are accepted if the product has a manufacturing defect, was damaged during shipment or if you received an incomplete/wrong product. Please notify us at merchandise@singaporegp.sg within 3 days of receiving your order, and return the product within 14 days (for local orders) or 30 days (for international orders).
Please refer to the information below on how to return a product.
Local Orders Return Policy
STEP 1: Review Return Checklist
- Notification to merchandise@singaporegp.sg has been done within 3 days of receiving your order
- Product must be returned within 14 days from date of order received
- Product must be in its original packaging and have not been worn, altered, or washed.
- Product must have the original hang tags and labels attached.
STEP 2: Fill in the Return Form
- Kindly fill in the Merchandise Return Form (MRF) and place it with the product(s) to be returned. Please note that returns without a completed MRF will be subjected to delays.
STEP 3: Pack and Return
- Please remove any original mailing address label or shipping barcodes on the package if you intend to re-use the original packaging.
- Please use a trackable delivery method for all returns and keep the tracking details for your records. Singapore GP is not responsible for packages that fail to reach us.
- Delivery costs for all returns shall be borne by the customer.
STEP 4: Return Confirmation
- Once we have received your returned products(s), we will inspect them to determine whether they are incorrect, defective or damaged.
- If the product(s) is found to have met the requirements, we will offer you either:
- A one-to-one exchange for the same item, or
- A full refund for the damaged product.
Refer to REFUND for more details.
NOTE:
- Sale items cannot be returned.
- Products purchased from the Singapore GP online store cannot be exchanged or refunded.
International Orders Return Policy
STEP 1: Review Return Checklist
- Notification to merchandise@singaporegp.sg has been done within 3 days of receiving your order
- Product must be returned within 30 days from date of order received
- Product must be in its original packaging and have not been worn, altered, or washed.
- Product must have the original hang tags and labels attached.
STEP 2: Fill in the Return Form
- Kindly fill in the Merchandise Return Form (MRF) and place it with the product(s) to be returned. Please note that returns without a completed MRF will be subjected to delays.
STEP 3: Pack and Return
- Please remove or cover any original mailing address label or shipping barcodes from package if you intend to re-use the original packaging.
- Please use a trackable delivery method for all returns and keep the tracking details for your records. Singapore GP is not responsible for packages that fail to reach us.
- Delivery costs for all returns shall be borne by the customer.
STEP 4: Return Confirmation
- Once we have received your returned products(s), we will inspect them to determine whether they are incorrect, defective or damaged.
- If the item is found to have met the requirements, we will offer you either:
- A one-to-one exchange for the same item, or
- A full refund for the damaged product.
Refer to REFUND for more details.
NOTE:
- Sale items cannot be returned.
- Products purchased from the Singapore GP online store cannot be exchanged or refunded.
Return Address
ATTENTION: MERCHANDISE TEAM – RETURN
SINGAPORE GP PTE LTD
50 CUSCADEN ROAD #06-02 HPL HOUSE
SINGAPORE 249724