FAQ

Where can I purchase official Formula 1 Singapore Airlines Singapore Grand Prix 2024 merchandise?

You can purchase official Formula 1 Singapore Airlines Singapore Grand Prix 2024 merchandise from our online store at www.singaporegp.sg.

Can I cancel or make changes to my order if it has not been shipped yet?

Your order will be processed immediately upon successful payment, hence we will not be able to cancel
or change your order.

Why is my order cancelled even though I have received a successful order confirmation email?

Your order may have been cancelled for reasons related to stock availability, payment or delivery address. If your order (or part of your order) is cancelled, we will notify you via email on the follow-up process.

Will I receive an order confirmation for my online purchase?

You will receive an automated email confirmation upon successful payment of your order.

What if I do not receive an email confirmation after successful payment of order?

If you do not receive an email confirmation for your order, please email us for assistance at merchandise@singaporegp.sg.

How do I place a bulk / corporate order?

Please email us for assistance at merchandise@singaporegp.sg should you wish to place a corporate order or a bulk order of 6 or more pieces of the same item.

Is there available stock for all the items listed on the website?

Only products that are available in stock are shown on the website. Products or sizes no longer available will be shown as ‘Sold Out’ and cannot be selected. Although our stock inventory is constantly updated, there may be exceptional cases where an item may be sold out at the time your order is sent out.

However, all selected items’ availability will be verified before your order process is completed and should any item become unavailable, you will be notified before check-out.

Will products listed as ‘Sold Out’ be available again at a later time?

Yes, some products may be available again at a later time. Please visit our online store regularly to check if the items are back in stock.

What form of payment method do you offer?

We only accept debit and credit card payments by VISA, Mastercard, AMEX, JCB and China UnionPay.

Is there a minimum order value?

No, there is no minimum order value and no surcharge for small orders.

Returns And Exchange Policy

By placing an order via the Singapore GP online store, you agree to be bound by the Terms and Conditions on Exchange & Returns.

Please note that you may only return a product when you:
• receive a product that is fundamentally different in nature from the product specified on the website.
• receive a faulty or damaged product.

Can I exchange a product?

Unfortunately, we are unable to perform any product exchange. If you prefer the product in another
colour/size, please place a new order.

Can I return a damaged, defective product or incomplete product?

We will only accept return of products with genuine manufacturing defects, products damaged during shipment or incomplete/wrong products received. Please notify us via email within 3 days of receipt of goods and return the product to us within 14 days (for local returns) or 30 days (for international returns).

Local Returns Policy

  • All returns must include a completed Merchandise Return Form (MRF)
    (Please note that returns without a completed MRF will be subjected to delays.)
  • Product must be returned within 14 days of receipt.
  • Product must be in its original packaging and have not be worn, altered, or washed.
  • Product must have the original hang tags and labels attached.
  • Please note that local delivery charges are not refundable.
  • Please remove or cover any original mailing address label or shipping barcodes on the package if using the original packaging for the returns.
  • Please use a trackable delivery method for the returns and keep the tracking details for your
    records. Singapore GP shall not be responsible for packages that are not successfully delivered to us.
  • Delivery costs pertaining to all returns shall be borne by the customer.
  • Sale items cannot be returned.

International Returns Policy

  • All returns must include a completed Merchandise Return Form (MRF)
    (Please note that returns without a completed MRF will be subjected to delays)
  • Product must be returned within 30 days of receipt.
  • Product must be in its original packaging and have not be worn, altered, or washed.
  • Product must have the original hang tags and labels attached.
  • Please remove or cover any original mailing address label or shipping barcodes from package if using the original packaging for the returns.
  • Please use a trackable delivery method for the returns and keep the tracking details for your records. Singapore GP shall not be responsible for packages that are not successfully delivered to us.
  • Delivery costs pertaining to all returns shall be borne by the customer.
  • Sale items cannot be returned.

Return Address
Please send all returns to:

SINGAPORE GP PTE LTD
50 CUSCADEN ROAD #06-02 HPL HOUSE
SINGAPORE 249724
RE: MERCHANDISE RETURN

Refunds

If you return a product that does not meet the requirements for returns set above, we reserve the right to reject the return and refund.

If we receive your package within the timeline specified above, please allow 14 working days for us to process your returns and determine if the product(s) meet our returns policy.

Once the return is approved, the refund will be made within 30 to 45 days.

If payment was made with your debit or credit card, the refund will be credited back to the same card.

Refunds will be made in Singapore Dollars.

Contact Us

For all merchandise enquiries:
E: merchandise@singaporesp.sg (Monday to Friday, 10am – 5pm, excluding public holidays)