Delivery And Shipping
Can my delivery address be different from my billing address?
Yes, your delivery address can be different from your billing address.
Can I change the scheduled delivery date?
Please email us for assistance at merchandise@singaporegp.sg should you need to change the scheduled delivery date.
What do I do if my order is not delivered as scheduled?
If your order is not delivered as scheduled, please contact merchandise@singaporegp.sg
What are the local delivery charges and duration?
| Domestic Delivery | ||
|---|---|---|
| Standard | ||
| Region | Deliver Charge | Deliver Duration |
| Singapore | $6.00 | 3-5 Working days |
| Free Delivery Above $150 | ||
What is a “Restricted Zone”? What are the places in Singapore which are considered as “Restricted Zones”?
A “Restricted Zone” is an area or location or premise which is less accessible and harder to reach; or will significantly take up more time to either pick up or deliver a shipment; or has restrictions on access.
Click here for details.
Which international countries do you deliver to and what are the shipping charges ?
Click here for rates
International Shipping (Standard/Premium) Rates are in Singapore Dollars (SGD) and zero-rated (i.e. Goods and Services Tax is charged at 0%)
Is my order’s shipping fully trackable?
Standard International Shipping : This service may be delivered through a local mail service and may not come with a tracking number.
Premium Express International Shipping: Our express agent provides a trackable shipping service. A tracking airwaybill will be sent in your confirmation email, enabling you to monitor the progress of your order.
Do I have to pay customs or import duties for my orders?
All items are shipped from Singapore and may incur duty or other charges upon entering other countries.
Yes, all customs or import duties must be borne by the recipient. Unfortunately, we have no control over these charges and cannot advise what the cost may be as customs’ policies vary widely from country to country. Please contact your local customs office for further information.
Our courier will contact you to arrange payment should there be any additional charges due.
No refunds will be given should there be a change of mind due to custom duty taxes.
We also do not deliver to the following places for international addresses:
- Military Camps
- Navy Yards
- Air Force Base
- Outstation Posts
- Government Buildings
As a general guide, we are unable to deliver to both local and international PO Box addresses