FAQ

Where can I purchase official Formula 1 Singapore Airlines Singapore Grand Prix 2024 merchandise?

You can purchase official Formula 1 Singapore Airlines Singapore Grand Prix 2024 merchandise from our online store at www.singaporegp.sg and merchandise booths in the Circuit Park from 20 September to 22 September 2024.

What is a pre-order?

Pre-order allows you to purchase a product before it is officially available for sale.

Why should I pre-order?

By pre-ordering official Formula 1 Singapore Airlines Singapore Grand Prix 2024 merchandise, you will be able to ensure that you are amongst the first to receive the product after it has become officially available for purchase.

How does a pre-order work?

Pre-orders are completed once your payment and shipping details have been confirmed. Pre-orders are subject to Singapore GP’s acceptance and may be rejected for any reason at any time at our discretion. If we are unable to fulfil your preorder by the stated period, you will be contacted by our team.

A confirmation email will be sent to the email address you have provided when your order is ready for shipment. If your pre-order is not completed, you will receive a notification by email.

How do I know if an item is a pre-order?

All pre-order items will be indicated “pre-order” and will have an estimated shipping date in the description.

What if I want to purchase a pre-order item together with items that are in stock?

Please purchase pre-order and in-stock items separately.

Pre-order Disclaimer
Each pre-order item has an estimated shipping period, but this may be subject to changes without prior notice, due to issues such as shipping, weather, production delays, etc.

Unfortunately, we are unable to cancel any orders after payment has been processed. We will contact you in the event that we are unable to fulfil your pre-order.

For any queries regarding the pre-ordering of official Formula 1 Singapore Airlines Singapore Grand Prix 2024 merchandise, please contact us at merchandise@singaporegp.sg.

Can I cancel my pre-order?

By adding to cart and proceeding with payment, you have agreed to the waiting time as stated on each product’s listing. We are unable to perform cancellations after payment has been processed.

Please contact us at merchandise@singaporegp.sg if you have not received your pre-order 15 working days after the stated waiting time.

Can I cancel or make changes to my order if it has not been shipped yet?

Your order will be processed immediately upon successful payment, hence we will not be able to cancel
or change your order.

Why is my order cancelled even though I have received a successful order confirmation email?

Your order may have been cancelled for reasons related to stock availability, payment or delivery address. If your order (or part of your order) is cancelled, we will notify you via email on the follow-up process.

Will I receive an order confirmation for my online purchase?

You will receive an automated email confirmation upon successful payment of your order.

Will products listed as ‘Sold Out’ be available again at a later time?

Yes, some products may be available again at a later time. Please visit our online store regularly to check if the items are back in stock.

Is there available stock for all the items listed on the website?

Only products that are available in stock are shown on the website. Products or sizes no longer available will be shown as ‘Sold Out’ and cannot be selected. Although our stock inventory is constantly updated, there may be exceptional cases where an item may be sold out at the time your order is sent out.

However, all selected items’ availability will be verified before your order process is completed and should any item become unavailable, you will be notified before check-out.

How do I place a bulk / corporate order?

Please email us for assistance at merchandise@singaporegp.sg should you wish to place a corporate order or a bulk order of 6 or more pieces of the same item.

What if I do not receive an email confirmation after successful payment of order?

If you do not receive an email confirmation for your order, please email us for assistance at merchandise@singaporegp.sg.

Can I choose to self-collect my order?

Yes, you can opt for self-collection at the following venue, dates, and timing.

Collection venue:

Suntec Singapore Convention & Exhibition Centre
Level 3 – Room 336
1 Raffles Boulevards
Singapore 039593

Collection period:

16th September 2024 – 22nd September 2024
12pm – 7.30pm

 

By when should I purchase my order if I choose self-collection?

Please purchase your order latest by 09 September 2024 before 11.59pm.
For orders before or on 09 September 2024, your order will be available for self-collection from 16 to 22 September 2024 at the address stated above.

Is there any charge for self-collection?

Self-collection is free for all orders with no minimum order value.

What form of payment method do you offer?

We only accept debit and credit card payments by VISA, Mastercard, AMEX, JCB and China UnionPay.

Is there a minimum order value?

No, there is no minimum order value and no surcharge for small orders.

Returns And Exchange Policy

By placing an order via the Singapore GP online store, you agree to be bound by the Terms and Conditions on Exchange & Returns.

Please note that you may only return a product when you:
• receive a product that is fundamentally different in nature from the product specified on the website.
• receive a faulty or damaged product.

Can I exchange a product?

Unfortunately, we are unable to perform any product exchange. If you prefer the product in another
colour/size, please place a new order.

Please note: Products purchased from the Singapore GP online store cannot be exchanged at official Singapore GP merchandise stores in the Circuit Park from 20th September to 22nd September 2024.

Can I return a damaged, defective product or incomplete product?

We will only accept return of products with genuine manufacturing defects, products damaged during shipment or incomplete/wrong products received. Please notify us via email within 3 days of receipt of goods and return the product to us within 14 days (for local returns) or 30 days (for international returns).

Local Returns Policy

  • All returns must include a completed Merchandise Return Form (MRF)
    (Please note that returns without a completed MRF will be subjected to delays.)
  • Product must be returned within 14 days of receipt.
  • Product must be in its original packaging and have not be worn, altered, or washed.
  • Product must have the original hang tags and labels attached.
  • Please note that local delivery charges are not refundable.
  • Please remove or cover any original mailing address label or shipping barcodes on the package if using the original packaging for the returns.
  • Please use a trackable delivery method for the returns and keep the tracking details for your
    records. Singapore GP shall not be responsible for packages that are not successfully delivered to us.
  • Delivery costs pertaining to all returns shall be borne by the customer.
  • Sale items cannot be returned.
  • Products purchased from the Singapore GP online store cannot be exchanged at official Singapore GP merchandise stores in the Circuit Park from 20 September to 22 September 2024.

International Returns Policy

  • All returns must include a completed Merchandise Return Form (MRF)
    (Please note that returns without a completed MRF will be subjected to delays)
  • Product must be returned within 30 days of receipt.
  • Product must be in its original packaging and have not be worn, altered, or washed.
  • Product must have the original hang tags and labels attached.
  • Please remove or cover any original mailing address label or shipping barcodes from package if using the original packaging for the returns.
  • Please use a trackable delivery method for the returns and keep the tracking details for your records. Singapore GP shall not be responsible for packages that are not successfully delivered to us.
  • Delivery costs pertaining to all returns shall be borne by the customer.
  • Sale items cannot be returned.
  • Products purchased from the Singapore GP online store cannot be exchanged at official Singapore GP merchandise stores in the Circuit Park from 20 September to 22 September 2024.

Return Address
Please send all returns to:

SINGAPORE GP PTE LTD
50 CUSCADEN ROAD #06-02 HPL HOUSE
SINGAPORE 249724
RE: MERCHANDISE RETURN

Refunds

If you return a product that does not meet the requirements for returns set above, we reserve the right to reject the return and refund.

If we receive your package within the timeline specified above, please allow 14 working days for us to process your returns and determine if the product(s) meet our returns policy.

Once the return is approved, the refund will be made within 30 to 45 days.

If payment was made with your debit or credit card, the refund will be credited back to the same card.

Refunds will be made in Singapore Dollars.

Contact Us

For all merchandise enquiries:
E: merchandise@singaporesp.sg (Monday to Friday, 10am – 5pm, excluding public holidays)