Frequently Asked Questions

MoreWhere can I purchase Singapore GP merchandise?

MoreVivoCity

MoreWill I receive an order confirmation for my online purchase?

MoreParagon

MoreWhat if I do not receive an email confirmation after successful payment of order?

MoreThe Shoppes Marina Bay Sands (Sports Town)

MoreAre the products I ordered always deliverable?

MoreSuntec City

MoreWill products listed as ‘Sold Out’ be available again at a later time?

MoreCan I cancel or make changes to my order if it has not been shipped yet?

MoreWhy is my order cancelled even though I have received a successful order confirmation email?

MoreDo you ship worldwide?

MoreWhat are the delivery and shipping charges?

MoreIf my order consists of pre-order and in-stock products, when can I receive my purchased products?

MoreI will be attending the Singapore Grand Prix and my order consists of pre-order and in-stock products, can I receive my order prior to the Event?

MoreWill I receive a delivery/shipping notification email?

MoreCan my delivery address be different from my billing address?

MoreIs my order’s delivery/shipping fully trackable?

MoreWhat is the delivery time for my order?

MoreCan I change the scheduled delivery date?

MoreDo I have to pay customs or import duties for my orders?

MoreI will be attending the Singapore Grand Prix, can I arrange for my merchandise order to be delivered to a Singapore hotel at a specific date?

MoreWhat do I do if my order is not delivered as scheduled?

MoreCan I have my order delivered to PO Boxes?

MoreCan I choose to collect my order and where?

MoreBy when should I purchase my order if I choose self-collection?

MoreIs there an alternative venue for self-collection?

MoreIs there any charge for self-collection?

MoreWhat form of payment method do you offer?

MoreCan I still pay by PayPal if I don’t have a PayPal account

MoreIs there a minimum order value?

MoreReturns And Exchange Policy

MoreCan I exchange a product?

MoreCan I return a damaged, defective product or incomplete product?

MoreRefunds

MoreContact Us

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